Field Service Technician- Production Print

We’re looking for a Production Print Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department.

Nous recherchons un Technicien en route- Associé de systèmes de bureau pour rejoindre notre équipe !

Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif & Collaboratif. Responsable.

Le technicien assure la maintenance et la réparation des produits multifonctions et résout les problèmes de numérisation/impression des clients, tout en maintenant des relations efficaces avec les clients et le service commercial.

What you’ll do here

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Ce que vous ferez ici :

• Maintenance et réparation des produits multifonctions et résolution des problèmes d'impression des clients.
• Effectuer un service sur site des produits multifonctions.
• Maintenir des relations efficaces avec les clients et les ventes.
• Maintenir les pièces et la gestion des appels ainsi que des dossiers précis pour atteindre les objectifs KPI.
• Responsabilité d'apprendre de nouvelles technologies.
• 5 % - Références et promotion de produits auprès des clients existants
• 95 % - dépannage et support client
• Comprend le budget des pièces du territoire et le contrôle des stocks.
• Doit suivre les politiques et procédures établies par KMBS.
• Effectuer d'autres tâches pertinentes assignées par la direction.

What you bring to the table:

• P revious experience servicing production printers or MFPs required
• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

Ce que vous apportez :

• • 0-2 ans d'expérience technique/réparation d'équipements électroniques ou logiciels.
  • Connaissance de base de l'impression sous Microsoft OS et des concepts réseau courants.
  • Conscience de base des solutions courantes.
  • Certifications de systèmes de bureau de bas à moyen de gamme.
  • Notions de base sur la théorie des couleurs.
  • Bonnes compétences verbales et écrites.
  • Travaille de manière indépendante, nécessite de l'aide de temps en temps.
  • Doit être positif, ouvert, autonome et engagé à développer et maintenir de solides relations avec les clients.
  • Les déplacements au Canada et aux États-Unis sont requis.
  • Le candidat doit fournir et maintenir des documents de voyage valides à ses frais.
  • Véhicule personnel et possession d'une assurance valide avec une couverture appropriée et un permis de conduire valide en bon état.
  • Possibilité de travail de garde et en dehors des heures normales de travail.
  • La formation peut nécessiter des déplacements après les heures de travail et des séjours, y compris les week-ends.
  • Doit obtenir la certification de niveau associé.
  • Voyage dans le territoire assigné, certains travaux hors territoire.
  • Diplôme d'études secondaires ou équivalent.
  • Certification CompTIA A+ CompTIA Net+ Certification Certification CDIA+ CompTIA, Microsoft MCP ou certification MCITP (ou expérience équivalente).

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace . The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services ( All Covered ), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list . The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook , YouTube , LinkedIn and Twitter .

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.