Program And Project Supervisor, Public Utilities Commission

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on "How to apply".

The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager - standard in-person interviews will still be offered if conditions permit.

Under general direction of the Program Manager, the Program and Project Supervisor (PPS) is responsible for planning, organizing and directing the work activities of the Telco, Energy, CEQA Fraud Section towards meeting UEB's goals and objectives. This includes supervising, mentoring, and developing staff expertise. The incumbent supervises analysts who are expected to be highly skilled in identifying trends, detecting wrongdoing, gathering and analyzing data, and developing evidence in order to undertake prosecutions of utilities who defraud consumers with false or misleading advertising, bait-and-switch tactics, slamming, cramming and/or other types of unfair and unlawful business practices.

The PPS is expected to ensure that staff develop and maintain a thorough understanding of consumer protection provided by state and federal laws, rules and regulations - including the California Public Utilities Code, the California Business and Professions Code, the United States Code, the Code of Federal Regulations, Commission general orders, resolutions and decisions, as well as the various administrative, civil and criminal enforcement options available to protect consumers.

The PPS is required to employ strong decision making ability, excellent communication and conflict resolution skills, and strong supervisory ability in achieving high performance and productivity. PPS is expected to develop and maintain professional and productive work relationship with the Legal Division, the ALJ Division, Commissioner Advisors, each of the industry divisions and the Division of Ratepayer Advocates. The PPS is required to develop a working knowledge of administrative policies and performance management tools.

You will find additional information about the job in the Duty Statement.

Working Conditions

This is a hybrid position that will require the selected candidate to report to their assigned headquarter office a minimum of two (2) days a week. Hybrid positions may be eligible for telework under California Government Code Section 14200 for eligible applicants residing in California. In accordance with CPUC Telework Policy, telework arrangements are subject to change and may be reevaluated at any time.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• PROGRAM AND PROJECT SUPERVISOR, PUBLIC UTILITIES COMMISSION

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-481842

Position #(s):

...-001

Working Title:

Program and Project Supervisor, PUC

Classification:

PROGRAM AND PROJECT SUPERVISOR, PUBLIC UTILITIES COMMISSION

$12,196.00 - $15,266.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

San Francisco County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Consumer Protection Enforcement/ Utilities Enforcement Branch/ Telco, Energy, CEQA Fraud Section:

Department Website:

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please write your SOQ to address the following three questions:

• Experience in project management, team leadership, and/or experience in planning, organizing, coordinating, evaluating and directing the work of others.
• Experience in consistently meeting deadlines, coordinating complex and expansive workload, and executing around priorities.
• Ability to communicate effectively and concisely both orally and in writing, and review the written work product of others.

For helpful guidance on writing an effective SOQ, please see the Work4CA guide.

It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline.

Foreign education credential evaluation services can be found at

Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.

Only the most qualified candidates will be invited to an interview.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/1/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Public Utilities Commission

N/A

Attn: Human Resources Division

505 Van Ness Ave, Room 3008

San Francisco, CA 94102

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Public Utilities Commission

N/A

Human Resources Division

505 Van Ness Ave, Room 3008

San Francisco, CA 94102

Monday to Friday Except Holidays.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see "Special Requirements" for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in working with attorneys and staff, and/or other regulatory agencies to investigate and prosecute administrative, civil and/or criminal violations of state or federal laws, rules and/or regulations.
• Experience with enforcing or applying California Public Utilities Codes, Commission General Orders and Rules of Practice and Procedure.
• Experience in litigation strategy, settlements, and/or dispute resolution/arbitration.
• Familiarity with consumer protection and/or enforcement related policies and programs.
• Experience in motivating and inspiring staff, and setting a good example of professional behavior.

Benefits

Benefits Summary

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:

Rudy Sastra

...

...

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Coordinator

...

...

California Relay Service: ... (TTY), ... (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.