Field Service Technician II

Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You'll Do:

Tech-Savvy Tasks: Dive into the technical side-installing, upgrading, and performing procedures on gaming equipment.

Maintenance Master: Perform preventative and general maintenance on AGS casino products. You'll make sure everything runs smoothly!

Report Wizard: Complete paperwork and reports like a pro-timely, detailed, and accurate.

Customer Service Champion: Provide "best-in-the-business" service to our customersinternal and external.

Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians-because sometimes, the game needs you 24/7.

Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

Education: High School diploma or GED

License to Drive: A valid driver's license, vehicle insurance

Tech Skills: You're a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we'll help you level up!).