Utilities Specialist

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industrywe are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

The Utility Specialist is responsible for managing utility accounts across all properties, including vacant, occupied, and newly acquired homes, in partnership with third-party providers such as SimpleBills. This position supports property operations by ensuring timely setup, maintenance, and issue resolution of utility services. The role contributes to operational efficiency and resident readiness by maintaining accurate account status and preventing service disruptions. It requires strong attention to detail, customer service skills, and the ability to manage high-volume workflows in a deadline-driven environment.

Essential Job Functions

1. Functional Responsibilities

Create and manage online utility accounts for new and existing properties

Complete and submit utility service applications, including gathering required documentation (e.g., deed/title)

Notify utility providers of property vacancies and coordinate service transitions

Monitor and respond to utility-related emails, including service requests and disconnection notices

Ensure timely setup and activation of utility services across all assigned properties

2. Operational / Departmental Support

Assign and manage workflow tasks within the system (CMS), including distributing tasks to regional utility technicians

Coordinate with internal teams to obtain necessary property access details (lockbox codes, key locations, etc.)

Submit past-due accounts for payment to prevent service disruption

Track progress of all utility workflows and maintain accurate task updates in CMS

3. Compliance & Risk Management

Ensure adherence to applicable federal, state, and local regulations, including fair housing considerations where applicable

Maintain accurate documentation and records for all utility accounts and service requests

Identify and escalate risks related to service interruptions or non-compliance

4. Financial / Performance Accountability

Support timely payment of outstanding utility bills impacting account setup

Monitor account status to prevent delays in service activation

Contribute to minimizing service disruptions and associated costs

5. Leadership / Collaboration

Collaborate with utility vendors, internal operations teams, and third-party providers

Communicate effectively with stakeholders to resolve issues and ensure timely service delivery

Support a team-oriented environment focused on operational efficiency and service quality

6. Additional Responsibilities

• Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

Completion of approximately 60 utility workflows per month per specialist

No more than 10% of assigned workflows exceeding 30 days

Timeliness of service setup and responsiveness (within 2448 hours)

Accuracy and completeness of CMS task tracking and updates

Reduction in service delays due to unpaid balances or incomplete applications

Overall efficiency in managing high-volume utility account processing

Required Qualifications

Education

• High school diploma or equivalent required

Experience

2+ years of experience in a service-related or operations-focused role preferred

Skills & Competencies

Strong organizational and time-management skills

Effective written and verbal communication skills

Demonstrated customer service skills in a fast-paced environment

High attention to detail with ability to manage multiple priorities

Analytical thinking and problem-solving ability

Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)

Ability to work in a high-volume, task-driven environment

Preferred Qualifications

Experience in property management, utilities coordination, or real estate operations

Familiarity with CMS systems and utility account platforms

Knowledge of fair housing and local real estate regulations

Why work for Maymont Homes ?

Our Mission We Positively Impact the Lives in the Communities We Serve. Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth With continued expansion planned for Maymont, youll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation As part of Brookfield Asset Management, one of the worlds largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT