Field Service Tech - Southwest Region

Let's Drive New Way Fearlessly Forward!

Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting-edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks, apply today!

Take Your Skills on the Road - Join a Team That Values Expertise

Are you a hands-on technician who thrives on solving complex mechanical challenges and working independently? At New Way Trucks, we're looking for a skilled Field Service Technician to deliver top-tier service and support to our customers and dealer network across your assigned territory.

This is more than just a job-it's a chance to work with industry-leading equipment, build strong customer relationships, and play a key role in keeping essential fleets running.

What You'll Do

• Diagnose, troubleshoot, and repair heavy-duty truck systems in the field
• Provide on-site technical support to customers, dealers, and internal teams
• Inspect equipment for maintenance, warranty, and upgrade needs
• Identify recurring issues and help implement preventative solutions
• Support dealer training, product demonstrations, and service education
• Interpret technical drawings, schematics, and engineering specs
• Perform scheduled and emergency maintenance to keep equipment operating efficiently
• Build lasting relationships through professional, customer-first service

What You Bring

• 5+ years of experience as a mechanic or field service technician
• Strong background in heavy-duty equipment or truck repair
• Experience with hydraulics, pumps, valves, and electrical systems
• Ability to independently diagnose and resolve mechanical issues
• Comfortable using diagnostic tools and technology
• Ability to read and understand technical documentation
• Strong communication and customer service skills
• Valid driver's license (CDL is a plus)

What to Expect

• Travel-focused role (80-100%) - you'll work where the action is
• A high level of independence and autonomy
• Exposure to a wide range of equipment and real-world challenges
• Flexible scheduling based on service needs

Why Join New Way Trucks?

• Work with respected leader in refuse truck manufacturing
• Be part of a team that values expertise, initiative, and problem solving
• Opportunity to expand your technical skills and career
• Supportive environment with ongoing learning and development

Ideal Candidate

You're someone who:

• Enjoys working hands-on and in the field-not behind a desk
• Takes pride in solving problems others can't
• Builds trust easily with customers and teammates
• Thrives in a fast-paced, ever-changing work environment

Ready to Apply?

If you're ready to take your technical skills on the road and make a real impact, we want to hear from you.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.