Field Service Technician

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: Position Summary The Service Technician is responsible for diagnosing, repairing, and servicing Andersen windows and patio doors in residential and light commercial settings. This role ensures a high level of customer satisfaction by delivering quality workmanship, professional communication, and timely service aligned with Andersen standards. *This territory covers the states of Washington, Oregon, Alaska, and Hawaii. Travel is expected. * Key Responsibilities Perform field service repairs on Andersen windows and patio doors, including but not limited to: Hardware replacement (balances, locks, operators, hinges) Glass replacement and sash repair Weatherstripping and seal repairs Frame and operational adjustments Diagnose product issues and determine appropriate repair solutions Review work orders and service documentation prior to appointments Communicate effectively with customers regarding service scope, timelines, and outcomes Ensure proper use of parts catalog and tools to identify and order correct components Complete accurate service reports, including photos, notes, and parts usage Maintain company vehicle inventory and ensure readiness for daily assignments Follow safety standards and company policies at all times Collaborate with internal teams (service coordinators, case managers, and leadership) to resolve escalations Provide feedback on product performance and recurring issues Qualifications High school diploma or GED required 2+ years of experience in window/door installation, service, or general carpentry preferred Strong mechanical aptitude and troubleshooting skills Familiarity with Andersen products or similar window/door systems is a plus Ability to read service orders, technical documentation, and parts catalogs Valid driver's license with a clean driving record Ability to work independently and manage time effectively in a field environment Skills & Competencies Customer-focused mindset with strong communication skills Problem-solving and diagnostic ability Attention to detail and craftsmanship Ability to adapt to changing schedules and service needs Basic technology skills (mobile apps, service reporting systems) Physical Requirements Ability to lift up to 50-75 lbs Frequent bending, kneeling, and climbing Comfortable working indoors and outdoors in varying weather conditions Ability to use hand and power tools safely Work Environment Field-based role traveling to customer homes and job sites Use of company-provided vehicle, tools, and equipment May require occasional overtime based on service demand Preferred Certifications (Optional) OSHA safety training Lead-safe or EPA certification (where applicable) Manufacturer or trade certifications in window/door installation or service Why Join Andersen Industry-leading products and brand reputation Opportunities for career growth and development Supportive team environment focused on quality and customer satisfaction If you want, I can tailor this specifically for: Your region (like PNW-specific conditions) A contractor vs. employee role Or align it to your company's internal job leveling (Tech I / II / III) PAY RANGE: $25.00 - $49.20 CULTURE AND BENEFITS: At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your wellbeing, growth, and future. Our benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement. PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. There's something meaningfully different about Andersen that makes us America's most loved brand of windows and doors. We are real, optimistic, and intentional in the way we partner with each other and our customers. Everyone is welcome here, and everyone contributes to our success. Don't see the dream job you are looking for? Click "Get Started" below to provide your contact information and resume and we will reach out to you if we find the perfect fit.