Energy Efficiency Program Delivery Analyst

Resource Innovations is seeking an Energy Efficiency Program Delivery Analyst to join our growing team in Massachusetts and New Hampshire. This role will blend relationship-driven outreach with program coordination, process optimization, and hands-on project support to help deliver high-performing utility energy efficiency programs.

In this highly collaborative role, you will act as a key connector between utility clients, vendors, contractors, and internal teams. You will balance front-end engagement with back-end program execution, helping to onboard and support vendors, move projects forward, and continuously improve the processes and systems that drive program success.

This role is well suited for someone with approximately 3+ years of experience who is comfortable taking on a range of responsibilities and making an immediate impact. The right candidate enjoys building relationships, solving problems, improving workflows, and keeping things moving in a fast-paced environment.

Success in this role will be measured by strong partner relationships, consistent project momentum, program participation, operational efficiency, excellent communication internally and with client, and the ability to identify and implement process improvements that enhance program performance.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Serve as a primary point of contact for vendors, contractors, utility partners, and internal teams, building strong, trust-based relationships that support program participation and long-term engagement
• Deliver vendor onboarding, training, and ongoing engagement, ensuring clear understanding of program requirements, tools, and processes
• Drive project advancement through proactive communication, coordination, and follow-up, helping projects move efficiently from opportunity through completion
• Support customers and vendors through the application process, helping to remove barriers, resolve issues, and ensure timely submissions
• Balance external engagement with internal coordination, ensuring alignment between vendors, program requirements, and internal teams
• Report on project and program activity, maintain trackers and databases, and ensure data accuracy and visibility across systems
• Develop and support vendor-facing communications, including program updates, outreach emails, and educational materials
• Identify process gaps, inefficiencies, or recurring issues, and recommend practical improvements to enhance program operations and scalability
• Collaborate cross-functionally with program management, engineering, software, data, and marketing teams to improve workflows, reporting, and program delivery
• Adapt quickly to evolving program needs, market conditions, and client priorities while maintaining a high level of responsiveness and accountability
• Other duties as assigned.