Field Service Technician II

Welcome to the world of land-based gaming. At Light & Wonder, its all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Essential Job Functions:

• Move, load, unload, and transport all L&W products to customer sites.
• Install, set up, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Understanding and knowledge of EGMs, Coolsign, Signage, basic networking, utility, and table products
• Have intermediate knowledge of admin work (Customer Follow Up Email, QIR, Finding Parts, etc.)
• Ability to follow detailed written and verbal instructions and technical documentation
• Working knowledge of Microsoft Office Suite and able to use the internet.
• Ability to understand Light & Wonder policies and all job-related paperwork
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Salesforce and Zinc to manage customer tickets and questions for product support and parts.
• Apply Safety Training in the field and wear PPE (Safety equipment, steel-toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand tools, including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
• Support other Creators on all utilities/EGM products.
• Other duties as assigned

• Physical Requirements:

• Must be able to lift and carry 60 lbs.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
• Vision Requirements:
  • Close vision
  • Depth perception
  • Distance vision
  • Ability to adjust focus
  • Peripheral vision
  • Ability to distinguish colors

• Work Conditions:

• Frequent work in dimly lit, crowded, noisy conditions and around smokers.
• Must be able and willing to travel on short notice and work "on call".
• Must be able to work flexible shifts, including nights, weekends, and holidays.
• Some domestic and international travel may be required

Qualifications:

Training and/or Experience:

• Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices
• Must have valid drivers license
• Valid gaming card (or ability to obtain one)

Education:

• High School Diploma/GED
• Technical/Military Training Schools are a plus

Knowledge, Skills and Abilities:

• Knowledge of mechanical assembly skills
• Knowledge of electricity, basic electronics, troubleshooting, and mechanics of gaming type devices
• Read schematics or wiring diagrams

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law , please click here for EEOC Poster .