Field Service Technician

At Milan Laser Hair Removal, we're not just transforming skinwe're transforming confidence. As the nation's largest laser hair removal provider, we're built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team. We're looking for a Field Service Technician who thrives in a fast-paced environment, takes ownership, and is passionate about solving complex technical challenges. This role requires a highly motivated professional who can work independently, provide exceptional service, and ensure our clinics have the tools and technology they need to deliver outstanding results to our clients. About the Role The Field Service Technician plays a critical role in supporting Milan's nationwide clinic network by diagnosing, troubleshooting, repairing, and maintaining advanced laser equipment. This role is responsible for ensuring equipment reliability, minimizing downtime, and supporting operational continuity through preventative maintenance, compliance testing, and expert technical support. From on-site repairs and equipment calibration to clinic relationship management and process improvement, you'll serve as a trusted technical expert and brand ambassador. Your work will directly impact clinic performance, team productivity, and the client experience across the organization. This role requires extensive travel (up to 100% Monday-Friday) and flexibility to support urgent service needs, including occasional after-hours and weekend work. Status: Full-time | Salaried Location: 100% travel What You'll Do Equipment Repair & Technical Support Diagnose, troubleshoot, and repair advanced laser, electrical, mechanical, and high-voltage systems Perform preventative maintenance and recommend proactive solutions to extend equipment lifespan Serve as the primary technical contact during on-site clinic visits Provide white-glove service and educate clinic teams on equipment best practices Act as an escalation point for complex technical issues requiring advanced expertise Calibration, Compliance & Safety Conduct calibrations, testing, and verification procedures to ensure equipment performance and compliance Maintain audit-ready documentation and inspection records Ensure adherence to FDA, OSHA, and company safety standards Identify and mitigate risks related to equipment servicing and clinic environments Field Operations & Problem Solving Independently manage service routes and prioritize urgent repair requests Adapt quickly to changing schedules and service demands Balance technical, operational, and business priorities while working with minimal supervision Deliver timely and consistent service across a geographically dispersed clinic network Documentation & Asset Management Maintain accurate service records, inventory updates, and repair documentation within CRM and ERP systems Create detailed service reports and identify trends impacting clinic operations Manage field tools, replacement parts, and equipment inventory Coordinate shipping, returns, and logistics for service-related materials Collaboration & Knowledge Sharing Partner with clinic teams to ensure a positive service experience Capture feedback and communicate opportunities for continuous improvement Support onboarding and development of new technicians through mentoring and training Contribute to service documentation, knowledge bases, and best-practice resources What We're Looking For High school diploma or equivalent required 3+ years of mechanical, electrical, biomedical, or related field service experience required Experience troubleshooting and repairing complex equipment systems Expertise with high-voltage and Class 4 laser systems preferred Proficiency with diagnostic tools, schematics, and CRM platforms such as Salesforce Experience with ERP and inventory management systems preferred Strong problem-solving, troubleshooting, and critical-thinking skills Excellent communication and interpersonal skills Ability to work independently in high-pressure situations Valid driver's license and ability to rent vehicles from major providers Residence within 60 minutes of a major U.S. airport Willingness to travel extensively, including occasional weekends and after-hours support Why You'll Love Working Here Be part of a fast-growing, nationally recognized brand Travel across the country supporting clinics and operational success Work with cutting-edge laser technology and advanced equipment Join a collaborative, high-performing team that values expertise and innovation Opportunities for professional growth and development Benefits Medical, dental, vision, disability and life insurance within 30 days Unlimited PTO - work with your manager and take time as needed 6 Paid holidays $50 cellphone stipend paid out monthly 401k retirement plan with vested 4% employer match after 90 days Career advancement opportunities + Culture/environment Employees and their spouse or legal partner receive free laser hair removal services To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. Equal Opportunity Employer #LI-EP1